LiveVox HCI is Still Not an Autodialer, So Stop Asking (Collins v. National Student Loan Program, 2018 WL 6696168 (D.N.J. Dec. 20, 2018)):
Posted on December 31, 2018
On December 20, 2018, the District of New Jersey re-confirmed prior opinions saying LiveVox HCI is not an ATDS under the TCPA. "Although LiveVox HCI's level of human intervention may seem minimal, every court to examine this issue has held that the clicker agent's role prevents the system from qualifying as an ATDS under the statute...Defendant's HCI system does not constitute an ATDS under the TCPA because the system cannot initiate calls without manual human intervention by a clicker agent."